Your Privacy Is Important to Us
Learn how dorivexaluna collects, uses, and protects your information
Introduction to Our Privacy Practices
We take your privacy seriously and handle your data with care. This policy outlines our approach to information security and transparency for Australian clients using our financial recommendation services.
All personal data is processed under Australian law, including the Privacy Act 1988 and related regulations. By using our site, you consent to the practices explained below.
How We Collect Data
We collect details that you provide directly as well as data generated automatically by your use of our digital platforms for consultation booking and service improvements.
Direct Information You Provide
- • Contact details you enter when engaging with our team
- • Information from consultation requests and reviews
- • Specific preferences or feedback you submit to us
- • Details submitted in requests for analytical reviews
- • Any other information you give us voluntarily
Information Collected Automatically
- • Technical data such as browser, device type, and operating system
- • Analytics and site usage patterns for service enhancement
- • IP address and geolocation details for security purposes
- • Cookies and similar tracking technologies with user consent
- • Interaction logs related to consultation or feedback forms
Why We Use Your Data
We use your data to communicate relevant updates, improve our recommendations, and respond efficiently to your requests. Your privacy preferences are always respected.
- • Managing and processing consultation requests
- • Contacting you with requested information
- • Improving our online experience and recommendations
- • Responding to feedback or queries you submit
- • Complying with legal obligations and standards
- • Monitoring site security and technical issues
- • Sending notices about policy changes or important updates
Our Commitment: We follow strict protocols to safeguard your data, storing it securely and restricting access to authorised dorivexaluna personnel only.
How We Share Data
We don’t sell your data and share it only as necessary to deliver our services or meet regulatory requirements, including trusted partners and service providers.
Trusted Service Providers
Carefully selected third parties may handle some processes, always with confidentiality agreements and strict privacy controls in place.
Legal and Regulatory Requirements
We disclose data only to comply with law enforcement or regulatory agencies when legally required.
Anonymous Statistics & Analytics
Aggregated data may be used for analysis but never in a way that identifies you personally.
Your Privacy Rights
You have rights to access, correct, or delete your data. Contact our team to exercise privacy choices at any time. Requests are processed promptly.
- • Request a summary of your personal data held by us
- • Ask for any incorrect or outdated data to be updated
- • Request erasure of your information from our records
- • Request your provided data in a portable format
- • Object to certain uses of your data for specific purposes
- • Request limits on how your data is processed
For privacy requests, reach out via our contact channels. We respond within a reasonable timeframe and resolve concerns with care.
Security Measures We Take
We protect your data with advanced systems and ongoing monitoring, following best practices for cybersecurity and data management standards.
Technical Data Protection
- • Firewall and network protections to block unauthorized access
- • Encryption for data in transit and at rest
- • Automated monitoring for unusual activity
- • Regular vulnerability assessments and updates
Organizational Protocols
- • Staff training in privacy and security policies
- • Role-based access control for sensitive information
- • Routine audits of compliance with protocols
- • Clear procedures for incident response
How Long We Keep Data
Personal data is held only as long as necessary for service provision, legal compliance, and secure record-keeping. It’s then deleted or anonymised.
- • Retained while your account remains active
- • Held until consultation cycle ends
- • Kept as long as service relationship exists
- • Preserved to meet reporting requirements
- • Held based on communication preferences
We delete or anonymise data after it’s no longer needed.
International Data Transfers
If your data goes abroad, we ensure similar privacy protections. Transfers happen only to areas with adequate data laws or binding safeguards.
- • Based on lawful international agreements
- • Encryption during any cross-border transfer
- • Use of certified data storage providers
- • Contracts mandating data privacy and security
Use of Cookies & Similar Tools
Cookies help us enhance user experience. They collect only necessary details, with options to manage settings as outlined in our Cookie Policy.
Types of Cookies We Use
- • These ensure core features like security and session management
- • Support site analysis and technical improvement
- • Remember preferences for tailored experience
- • Enable added site features and tools
You can adjust cookie preferences anytime using browser settings.
About Policy Updates
We may review this policy and update you of changes here and by direct notice if relevant. Please revisit regularly for the latest details.
- • Prominent notice on our homepage
- • In-platform message upon next visit
- • Email if required for major changes
- • Mobile notification when appropriate
Continued use means acceptance of the updated policy.
How to Contact Us
Our privacy team can answer any questions about your data handling and privacy rights.
dorivexaluna
1 Bligh Street, Level 26, Sydney, NSW 2000 Australia
Phone: +61397410213
Email: content@dorivexaluna.com
Last updated November 12, 2025
Effective from November 12, 2025